Our Guarantee
At Prime Hub Steel, we stand firmly behind every steel product we supply. We understand that purchasing industrial-grade materials is an important investment, and our guarantee ensures your order is dependable, accurately represented, and backed by the quality you expect from a trusted supplier.
Structural Integrity Guarantee
Every steel product supplied by Prime Hub Steel is backed by our Structural Integrity Guarantee. This ensures:
The unit is free from major structural defects, cracks, or damage.
All access points or components operate smoothly with secure locking systems.
Flooring, beams, or load-bearing surfaces are strong, stable, and built to handle standard weight capacities.
Condition Guarantee – New & Pre-Owned Units
New / One-Use Units: Guaranteed to be in exceptional, near-new condition with minimal prior handling.
Pre-Owned Units: Guaranteed to be Wind and Watertight (WWT) — fully sealed against water intrusion and suitable for safe, durable storage.
Cargo-Worthy (CW) Certification: For customers requiring internationally recognized certification, our CW units meet all applicable standards. Documentation is provided upon request.
Delivery Guarantee
Orders are prepared and processed within 1–2 business days.
Standard delivery is completed within 3–5 business days nationwide, depending on logistics and site accessibility.
Every delivery is planned with care, ensuring safe placement and ongoing communication throughout the process.
Transparency Guarantee
At Prime Hub Steel, transparency is non-negotiable:
No hidden charges — ever.
All pricing, including delivery fees, is clearly confirmed in writing before payment.
Certified units include inspection reports and relevant documentation.
Return & Refund Guarantee
Customers receive a 30-day return period if the delivered product does not match the agreed-upon condition or specifications.
Approved refunds are completed within 7 business days.
Full details are available in our official Return & Refund Policy.
Customer Support Guarantee
Our team is committed to dependable, ongoing support. Whether you need guidance before ordering, help during delivery, or assistance with modifications afterward, our customer service specialists ensure timely, clear communication every step of the way.
Our Promise
When you choose Prime Hub Steel, you’re investing in more than just materials — you’re choosing:
Verified and certified quality
Honest and transparent business practices
Reliable nationwide delivery
A customer-first experience
Your investment is protected. Your satisfaction is guaranteed.